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FAQ

Booking:

All packages are to be paid monthly in advance. Wherever possible, a pre-planned weekly schedule is to be arranged between the client and trainer. Submission of payment signifies acceptance of these Terms & Conditions. Mind Your Fitness endeavours to suit booking availability to its clients’ needs, however specific session times cannot be guaranteed until booked and paid for. ( sessions booked calendly unless pre agreed )

Cancellation:
Any cancellations by the client must be made at least 48 hours prior to appointment time. Sessions cancelled after this time will be charged at the full rate, unless there are exceptional circumstances (e.g. sudden illness, injury, bereavement etc.). You do not have the right to rearrange a missed session to avoid the cancellation penalty. Adverse weather conditions are not acceptable as a cause for cancellation if your trainer is able to reach the training venue.
Refunds:
Mind Your Fitness operates a strict no-refund policy on training packages, with no exceptions.
Health & Safety
It is the responsibility of both client and Mind Your Fitness to adhere to all H&S requirements of the training venue. Mind Your Fitness is not responsible for injury to, or damage caused by, it’s clients arising from irresponsibility or bad practice. It is the responsibility of Mind Your Fitness to obtain a completed PARQ and act accordingly upon any information contained therein. If the client subsequently suffers any injury or illness that may affect physical activity it is the client’s responsibility to notify Mind Your Fitness, in writing, immediately.
Attendance:
All training sessions are 60 minutes in duration. The training package you purchase will require a minimum weekly attendance, and your sessions will be charged for at this rate. It is your responsibility to ensure adequate time management to enable you to attend the specified number of training sessions.

Your sessions will have strict start and finish times, the sessions are not 60 minutes in duration from when you arrive, they are bounded by the start and finish times. If you arrive more than 15 minutes late for your appointment, Mind Your Fitness reserves the right to refuse to carry out your session, although you will still be charged for it.

Disputes:
We believe our Terms & Conditions are clear, concise, and above all fair. As such, no correspondence regarding exemptions or waivers will be entered into.

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